Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on weight and shipping size of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge on your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground and air, International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items or International Orders. Air orders are available in 1-3 business days for non-backordered items.
Consolidated Shipments: Entire orders will be shipped together if possible.
Parts Returns and Exchanges
General: All returns (electrical components are non returnable) must be received no later than 30 days from the original customer invoice date. Returns and exchanges must be in new condition and must include all instructions and be in the original, undamaged, packaging. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by CG Equipment and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited by the original method of payment.
Incorrect Item: If you received an incorrect item, due to an error made by CG Equipment, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Return Shipping Instructions: Return via prepaid UPS, Purolator or Cardinal. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership it was purchased through.
Sales tax is charged on in province orders if required by law.
Most major credit cards are accepted. Credit card purchases verified for your protection.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.